FAQs

WHO ARE WE?

PrimeCase partners with global suppliers around the world to bring you unique products. If you don’t see something you’re looking for, contact us and we will do our best to find it for you.

SHIPPING QUESTION?

Please refer to our Shipping & Delivery page.

WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?

You may have accidentally entered your email incorrectly. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email incorrectly, please contact us and we’ll get this fixed.

WHAT IS THE RETURN OR REFUND POLICY?

We want you to be 100% satisfied. We will be happy to exchange your item at no cost if there are any defects or damage as long as you contact us within 7 days of receiving your item. Returns are accepted as long as you contact us within 7 days, the item is in original packaging, unused and re-sellable. We will process your return as soon as it is received by us and will notify you of the status. For additional information, please reference our Return & Refund Policy.